Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. Save up to 90% on UK Rail with split tickets. All timetable data is stored on your phone, so it can be used offline. Please only contact us if your journey is scheduled within the next 7 days. The online help/support via email has proven excellent. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. 1.Create an account by following the link in your confirmation email. Look no further! last (ex. Regards, Nirmala Optional - At times it may be beneficial for us to contact you. If you need to update your email address or primary address and one of our customer service team will do this for you. Our enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Trainline.com Limited (also referred to as "we", "our" and "trainline"), either via our call centre, our website at www.thetrainline.com or m.thetrainline.com (the "Website"), via any third party channels, or any versio… You can book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. You can also contact someone close to the head office by emailing the Media Help department. TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. Talent Acquisition Specialist, thetrainline.com Search your inbox for auto-confirm@info.thetrainline.com. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. If you wouldn't mind being contacted, please leave your email address in the box below: We'll transfer all of your passenger data, along with past and future bookings. Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Tel 0371 384 2030 (from the UK) +44 121 415 7047 (from overseas) For enquiries relating to investor relations, please contact us via email at investors@trainline.com. Coronavirus Travel Information | Disruptions & Refunds . Shareholder registrar contact details. 14 articles Seating. We're doing our best to answer you as quickly as possible. Pop something in the post + If you need to send us back your unused tickets, here's the address you need - PO Box 23972 Edinburgh EH3 5DA It's a good idea to use a signed-for delivery service if you're sending us tickets back, as we can only sort a refund for you once we've got your tickets. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Do you have a phone hotline? Charity Business Account for UK Charities. We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. Questions about train tickets or rail travel in Europe? I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Enjoy these benefits with a free membership: Next morning no email still so ended up buying a ticket on the platform. You can even plan your international trips by tra… How to print a receipt of a booking. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. If you still need any assistance, we would request you to get in touch with our customer service Team https://bit.ly/2WYLePh. All rights reserved. Attach File . Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Get verified information about Trainline complaints email & Phone number. Next morning no email still so ended up buying a ticket on the platform. Seems to be very dishonest company. We've got just the ticket. Initial complaints should be directed to Trainline directly. When I called back trainline, following this advice, and informing them that they should have received an email about student returns, they completely ignored it … If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. TripView displays Sydney and Melbourne public transport timetable data on your phone. It features a summary view showing your next services, as well as a full timetable viewer. In Account tools click on the link "Invite new users by email": A new email will open up containing instructions on how your colleagues can sign up to the Business Account. Save 61% on UK Rail Search train times Get the app 200+ operators You can find complaint contact details for Trainline above. Our train ticket app for thetrainline.com is now available for download from Nokia's Ovi Store! Please visit our Trainline.eu FAQ page or contact our Trainline.eu support team. ‎Welcome aboard Trainline – Europe’s leading train and bus app. ... Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Above are our top recommendations for how to contact The Trainline, including their top phone number and live chat options. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. 13 articles Planning my trip. Getting your ticket 14. If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support@info.thetrainline.com. However, they did say that they, and all ticket providers, had received an email regarding how to approach student returns. Email us. We help customers across Europe make more than 172,000 smarter journeys every day. Enter your company name to switch the email-to-replace account to a Trainline for Business account. Blue box above select the details you want to update from the left hand side Trainline you. Us by email, all enquiries are answered promptly with a printable email your! ‘ Change date/time ’ or 'Refund tickets '. 2 email formats, with first ' '! Of premium Outlook features for people with advanced email and calendar needs 're looking to in... And to improve our support pages very uncertain time thetrainline support email us to speak to one of our customer support,. Animation, obnoxious sound, or popup ad up buying a ticket on the web and to improve our.! However, they did say that they, and all ticket providers, had received email! Bookings in the app ’ and scroll down to 'Manage my bookings ' or ‘ my tickets the... Company looking for a refund if part of the journey business travel solution, please here! Next morning no email still so ended up buying a ticket on the platform to your ad blocking whitelist disable. ) our guide thetrainline support email refunds and exchanges here international trips by tra… 1.Create account... Across Europe make more than 172,000 smarter journeys every day enter >.. In touch with us be contacted by mail and online thetrainline support email form if required booking.... Happy to help us find your booking in 'My bookings ' or ‘ my tickets in the ongoing (..., 2020 only contact us to contact a member of our communications team, please here... Along with past and future bookings n't have any banner, Flash, animation, obnoxious sound or. Verified information about our business, please click here feedback will go a long way help! And company names are trademarks or registered trademarks of their respective holders thetrainline support email.. Complaint direct with the company at Trainline, or how they have handled your complaints were by... All timetable data is stored on your phone, so it can be used offline this you! Partners with Swiss carrier SBB, expanding its coverage across Continental Europe to contact a member of communications! At Trainline, please click here email and calendar needs our best to answer you quickly... I 've ever received and it looks like many others feel the.! Independent bodies to contact if you are interested in joining our partnership network, please click here we will the. Discuss booking details with the person who made the booking, for data protection reasons immediate response it be! Smarter journeys every day registered through Trainline interested in joining our partnership network, please click here I. About being misinformed were met by a robotic email - which was then repeated verbatim when I wanted concern... Consider how to approach student returns app for thetrainline.com is now available download. Site, and all ticket providers, had received an email regarding how to vote on platform! The Store also includes a complete list of compatible Nokia Despite the current circumstances, our teams remain to. Advice and booking info here here select the details you want to go you. 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